It’s simple, visit https://nisahelpline.janeapp.com and choose a counsellor, review their availability and book an appointment as per your convenience. You’ll receive an email/text confirming your appointment, and an email/text reminder will be sent before your appointment.

This service is only available for Canadian residents (women), 14 and over.

If you find yourself unavailable on the day of your appointment, we kindly ask you to cancel or reschedule as soon as possible. By doing so, you allow others on the waiting list to utilize this service. Your cooperation in promptly rescheduling helps us maximize the availability of our services and benefits those eagerly waiting for assistance. 

Our licensed therapists offer Solution-Focused Brief Therapy (SFBT).  They may also utilize Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy (DBT) and other techniques depending on the needs of the client. However, as this service is considered short-term counselling the main type of therapy utilized will be SFBT. 

There will be an intake and exit session that lasts 30 minutes. The 5 free therapy sessions are 50-minutes each.

Weekends are limited based on our licensed therapists availability.

Your privacy and the security of your information is of utmost importance to us. Electronic personal information shared with Nisa Helpline is stored in a secure and encrypted way. Your information will never be shared publicly or with third-party apps. 

This service offers 5 free counselling sessions and there’re no hidden costs.  

Appointments booked through the helpline/online are for an intake session. After the appt.’s date/time has been finalized, for your therapy session, you must call the helpline number (1-888-315-6472) and press 3 to be connected to the licensed therapist at your scheduled time. You will need to share your codename to confirm identity once connected to our licensed therapist.  After this intake session, you can work with the therapist to book subsequent sessions as per your convenience. You will also receive a copy of our consent form to sign and return at the earliest. 

You can offer both emotional support and a lot of important practical help, like scheduling appointments or finding services, so they can get the right help. It’s important to respect your loved one’s wishes, even if you don’t agree with their choices. Forcing someone to choose a particular treatment or service provider can damage relationships and make things harder for everyone. If a loved one is an adult, they have the right to choose their own care and the right to privacy in most situations. 

At times like this it is important to take care of yourself and practice self-compassion. Create a support system of friends and family you can rely on. Also, check out this free resourceful guide by ICF-Certified Life Coach – Saadia Khan on how to face hardships with confidence, learn coping strategies to manage your mental health.   
Visit nisahelpline.com/wellness and access a host of free mental health resources and online workshops on improving social support, self-esteem, and emotional well-being.

Progress around therapy may look different for each client. This may be changes in mood, thoughts, feelings, relationships, or movement towards a particular goal. It is truly subjective for everyone.  

If applicable, you will walk away with a relevant list of resources from our licensed therapists at the end of your three sessions.  

Note: Being in therapy does not mean you will feel better right away. It is an intentional process; you will truly get back what you put into it. The more committed you are the better your results.